Working with Internet Technologies since 1995 as an IT administrator, webmaster, database administrator, web site coordinator, web maintenance, technical project leader, computer science instructor, customer support, IT and Search Engine Optimization consultant, Social media consultant – Facebook, Twitter, LinkedIn.
OBJECTIVE A challenging position as an IT Finance Specialist and the possibility of career advancement.
EXCELLENT COMMUNICATION SKILLS I am able to effectively communicate and establish strong relationships with a wide range of individuals/groups including fellow employees; 3rd party companies; industry, government & non-profit organizations; and external stakeholders. I have very high level of self-motivation and want always to learn more.
Swedish (since 1988)
English (since 1978)
Bulgarian (mother tongue)
Russian (7 years)
German (2 years)
November 2014 – until now McAfee Intel Security: McAfee Technical Support Consultant with Swedish
June 2014 – November 2014
Microsoft: Customer Complaints Specialist for NOKIA Sweden
Universal Agent – Sweden, Complaint Handling Specialist – Sweden & Nokia Project
November 2013 – June 2014
Adecco CriticalIncidentManagerSweden at Hewlett-Packard (http://www.hp.com)
EMEA Service Management Center
HP Enterprise Services
• Apply technical background and knowledge of industry trends to operate critical or high-risk technology areas/customer groups;
• Integrate technical knowledge and commercial understanding to generate appropriate solutions for the company and for customers;
• Mentor/consult with team members, Situation Managers, third party organizations, customers, and vendors on the most complex issues;
• Incident Management: Resolve technical and business incidents independently. Mentor/assist less-experienced team members on complex incidents. Assist Situation managers with Incident management activities as required;
• Escalation Management: Identify, manage, and lead escalations through L5;
• Problem Management: Proactively and reactively facilitate the search for solutions to prevent the most complex problems from re-occurring across teams/technologies. Capture and document improvement items to be acted upon during the post mortem analysis;
• Change Management: Independently review and verify changes/solutions of high complexity and risk to meet customer and/or trade/IT infrastructure needs. Participate in a Change Advisory Board or Technical Advisory Board as required;
• Security Management: Provide input to security policies and processes;
• Customer Relationship Management: Support the proactive analysis of customers and/or internal businesses/end users’ business, organization, and information systems
November 2011 – November 2013
Interoute Communications Ltd, is a privately held telecommunications company, which owns and operates a next generation telecommunications network spanning Europe. The network links to 21 Metropolitan Area Networks (MANs) in 29 countries across 55,000 km of lit fibre and includes 8 Data Centres and 32 Colocation Centres.
To provide responsive and professional technical support of advanced Internet services for our customers worldwide.
Support for ESX/Windows 2003/2008/Linux, DNS, Email, shared hosting, remote access, Apache/Tomcat, MySql, Sql Server, NetApp, Net Backup.
Dell Dept: NER Financial Services (www.dell.com)
Collections Agent – Sweden (trough Sutherland Global Services) in Sofia, Bulgaria
Swedish speaking professional providing Credit Collections/Account Receivables services to one of our Strategic Partners – The World’s Most Preferred IT/Computer System Company headquartered in the United States.
Principal duties and responsibilities:
Active monitoring and collecting outstanding balances based on aging reports by contacting each account, mainly by telephone and/or dunning letters
Action AR requests
Interface with various internal departments for resolving issues with regard to outstanding balances
Report on a weekly basis to the senior staff about attained results and major customer issues
March 2009 – April 2009
MSC Konsult AB (www.msc.se)
Search Engine Optimization consultant
Tech Web Editor at Vattenfall Business Services Nordic in Stockholm, Sweden. Content Builder CMS, Open Text CMS, SEO, HTML, XHTML, CSS, XML, Photoshop, Flash, Oracle database administration, Web Trends Web Statistics, Workshop leading, responsible for several Vattenfall web sites on different languages (.se, .uk, .com, .nl). I was “The bridge” between Swedish customers and German helpdesk daily.
Webmaster, web site coordinator, web development, web marketing and SEO (Search Engine Optimization) for several web sites.
January 2008 – January 2011
Self-employed IT consultant, SEO, Search Engine Optimization, web site coordinator, multilanguage webmaster outsourcing and Search Engine Optimization, web development, web marketing, CMS, communities, web portals.
Multilanguage web sites and communities, webmaster outsourcing, CMS, Joomla, Mambo, Drupal, WordPress etc. Worldwide customers.
June 1997 – March 2007
SEB IT (www.seb.se) – The first Swedish Bank online
Webmaster, IT administrator, database admin system developer, web maintenance, web statistics, issue tracking system administration and support.
August 1994 – December 1995 St. Eriks Gymnasium – One of the largest High Schools in Stockholm
Computer science instructor, Class Supervisor
High school (9-12 grade); 51-200 employees; Education Management industry)
EDUCATION & CERTIFICATES
Advanced SEO and social media Webit 2010
Agile Software Development 2009
Microsoft Innovation Day 2006
Microsoft Dev Days 2006
Programming with C#
.NET Awards 2005 med Steven A Ballmer (Chief Executive Officer of Microsoft)
Introduction till ASP.NET
Create XML Web Services with .NET
Visual Basic® .NET-programmering,
Introduction to ASP.Net, Lerarning Tree
Adobe Form Designer, Adobe
Adobe Acrobat Proffesional
Remedy Action Request System
Dreamweaver UltraDev, Learning Tree
Adobe Photo Shop
Create XML applications, Learning Tree
Writing Tech documentation, Learning Tree
Developing wireless WAP services
Microsoft Front Page 2000
DHTML and Java ScriptInternetworking with TCP/IP using windows NT
MS SQL 7.0 DBA, Cornestone
MS SQL Implementation
MS Visual Source Safe
MS IIS 4.0
MS Site Server 3.0, Cornerstone
MS Windows NT Server and
MS Front Page 98
Lotus Notes Domino Web Server
The technique behind Internet
INTERNET – Stockholm University
Swedish language, University Sofia
“Daniel is an energetic and inspiring person with a lot of skills regarding the whole scale of web technologies. But most of all he is dedicated to SEO and is really brilliant in handling search engine optimization.” March 23, 2009, Zsuzsanna Juth, Web architect, Vattenfall worked with Daniel at Hammer & Hanborg
“Dan is an innovative thinker and is always prepared to find a new or different way of achieving the same great results. Very conscientiousness and prepared to put in the hours above and beyond the call of duty. A really pleasant guy to deal with.” July 21, 2009, Steve Mitchell, Managing Director, Last One Standing worked directly with Daniel at SEO WEBMASTER